Privacy Policy

Information We Collect

Information Provided by Users

The casino may collect information provided during registration, account verification, or when you participate in promotions and customer support interactions. This can include details such as your name, email address, contact information, and date of birth. Additional information may be collected when you make deposits, withdrawals, or engage with other features of the platform.

We only request information that is necessary to provide our services, comply with legal obligations, and ensure a secure gaming environment.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our site. This can include your IP address, browser type, device identifiers, pages visited, and the times and dates of your activity. Such information helps us understand how our services are used and allows us to improve the overall player experience.

This data is generally collected through standard web technologies and does not usually identify you personally unless combined with other information you have provided.

How Information Is Used

Information collected by Medusa Casino may be used to create and manage your account, process transactions, provide customer support, and deliver the gaming services you request. We may also use this information to personalise your experience, send important service communications, and develop improvements to our platform.

Additionally, the information may assist with security monitoring, fraud prevention, and ensuring compliance with our terms of service and relevant regulatory requirements. We aim to use personal information only in ways that are fair and consistent with the purposes for which it was collected.

Data Sharing

Information may be shared with service providers where necessary to support our operations, such as payment processing, website hosting, marketing assistance, and technical support. These service providers are required to maintain appropriate safeguards and may only use the information for the specific purposes we authorise.

We do not sell personal information to third parties. Disclosure to any other parties will only occur where required by law or where it is necessary to protect the rights, property, or safety of Medusa Casino, our players, or the public.

Cookies and Similar Technologies

We use cookies and similar technologies to enable certain functions on our website, analyse traffic, and provide a better user experience. These technologies may remember your preferences and help us understand which areas of the site are most popular with players.

You can manage your preferences for cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services and limit your experience.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this policy, to meet legal and regulatory obligations, or to resolve disputes. Once the need for the information ends, it will be securely deleted or anonymised in accordance with our internal procedures.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes the use of appropriate technical and organisational safeguards suitable for the nature of the information we handle.

While we strive to maintain strong security practices, please be aware that no system can guarantee complete security. We encourage you to use strong passwords and keep your account details confidential.

User Privacy Requests

Users may contact support regarding privacy-related requests, including access to the personal information we hold about them, correction of inaccurate details, or requests for deletion where appropriate. We will respond to such requests within a reasonable timeframe and in line with applicable legal requirements.

Depending on the nature of the request and regulatory obligations, there may be situations where we are unable to fully comply. In such cases, we will provide an explanation for our decision.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised policy will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically so that you remain informed about how we handle your personal information.

Continued use of our services after any changes have been posted will indicate your acceptance of the updated terms. If you have any questions about this Privacy Policy, please reach out to our customer support team.